Last updated: 20th October, 2025
Thank you for shopping with Elephant Materials. We want you to be completely satisfied with your purchase. This Returns & Refunds Policy outlines how returns, exchanges, and refunds are handled for products purchased through our website.
1. Eligibility for Returns
- Products are eligible for return or exchange only if they meet the following conditions:
- The item is defective, damaged, or incorrect upon delivery.
- The return request is raised within 7 days of receiving the order.
- The item is unused, in its original packaging, and includes all accessories, tags, and documentation.
- Items that show signs of use, damage, or alteration after delivery will not be accepted for return.
2. Non-Returnable Items
- Custom-made or personalized products.
- Products purchased under clearance or “final sale” sections.
- Opened or used consumable items such as adhesives, sealants, or liquid-based products.
3. Return Process
- To initiate a return, please contact our support team at [your email address] within 7 days of receiving your order, providing:
- Order number
- Reason for return
- Photographs or videos showing the issue (if applicable)
- Once your return request is approved, you will receive instructions for shipping the product back to us.
- Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item shipped).
4. Inspection & Approval
- After we receive your returned item, our quality control team will inspect it. Approval or rejection of your return will be based on:
- Condition of the returned item
- Compliance with return eligibility criteria
- Once approved, we will process your refund or exchange within 7-10 business days of receiving the item.
5. Refunds
- Approved refunds will be issued to your original payment method (credit card, UPI, net banking, etc.).
- Depending on your bank or payment provider, it may take an additional 3–7 business days for the refund to reflect in your account.
- Shipping and handling charges are non-refundable, except in cases where the return is due to our error.
6. Exchanges
- If you receive a defective or incorrect item, we will offer a replacement of the same product or another item of equal value, depending on availability.
- Exchange requests are subject to stock availability. If the product is unavailable, we will issue a refund instead.
7. Damaged or Incorrect Products
- If your product arrives damaged, defective, or different from your order, please notify us within 48 hours of delivery with supporting photos or videos.
- We will investigate and arrange for a replacement, return, or refund based on the situation.
8. Cancellations
- Orders can be cancelled before they are shipped. Once an order is dispatched, it cannot be cancelled.
- If cancellation is approved, the refund will be processed to your original payment method within 7 business days.
9. Contact Us
If you have any questions about our Returns & Refunds Policy, please contact us:
- Email: [your email address]
- Phone: [your contact number]
- Address: [your business address]
We are committed to ensuring that your shopping experience with Elephant Materials is smooth, transparent, and satisfying.